Returns Policy

We value your custom and we want you to feel at ease shopping with Marrkt. We understand shopping online is different to actually handling the product in the store. Therefore we hope to make our returns process as straight forward as possible.

  • Our service team will acknowledge receipt of your return and the action is taken
  • The Marrkt customer service team are available to help with any query you may have

FREE UK RETURNS

Follow this link to print a free Royal Mail returns label. Please make sure the weight is below 2kg and is sent back in the same packaging as you received it, otherwise an additional fee will be taken from your refund.

RETURNING AN ITEM

If you need to return a product purchased from us, you can return it within 14 days of receiving your order, providing it is in original, resalable condition with tags.

Once received you will be entitled to a refund, exchange or store credit, not including the original cost of delivery.

If you have not received a returns form already with your order please you can download one here: download and print our Returns Form

RETURN ADDRESS

Please return to the following address:

Unit 10
Shires Bridge Business Park
Easingwold
York
YO61 3EQ
United Kingdom

REFUND

We will refund the payment method used for the original purchase. We aim to process refunds up to 10 days from when we receive the product subject to satisfactory condition.

Your refund will not include the postage paid during the original transaction.

FAULTY ITEM / INCORRECT ITEM

If you feel the item you have received is at fault or incorrect, please contact us by email and we will handle your case individually. Email service@marrkt.com

RETURNS TERMS AND CONDITIONS

Please ensure the goods are well packaged and protected so as not to be damaged during the return journey.

All Items must be in original, resalable condition complete with tags if applicable.

If the item appears not in the original condition, we will not be able to accept your return. The product will be returned to you with no further action taken.

If returning footwear, please ensure the original box is protected with an outer packaging layer.

Any items lost or damaged in transit are the responsibility of the customer

Marrkt is not responsible for any return custom charges. These may be deducted from your refund. Please contact us for assistance if required.

INTERNATIONAL RETURNS

If you are returning an item from outside the EU and using a Postal Service, you will be required to attach a CN23 customs  Declaration Form. This is to ensure no import fee’s are charged to us when we receive your returned goods.

Download the CN23 form here

It is very important when completing this form that you select “Returned Goods” in the Category of Item section (10).

If you need help completing this form correctly, please contact us.

RETURN ADDRESS

Please return to the following address:

Unit 10
Shires Bridge Business Park
York
YO61 3EQ
United Kingdom